Taking care of the environment is a huge factor in how we run our business, from eliminating harmful substances and wrapping from our processes to ensuring our vehicles are as eco-friendly as possible.
To help keep Washport as Green as possible, we’ve developed a unique Kit Deposit program complete with incentives to return and recycle all bags and boxes used through our service. While there’s a small deposit for each Kit item the first time around, when you successfully return them with your next order, we’ll automatically refund it against your cleaning bill! And you thought recycling was complicated!
Once you’re a Washport member, an exclusive Starter Kit will be sent to your home, including a white wash bag for all laundry, a navy blue ‘smart bag’ for more care sensitive items for dry cleaning (which also converts into a clothes carrier), and a hamper, made to measure to accommodate our smart dry cleaning bag.
Then, when you’re ready for the service to begin, just text ‘pickup’ to the number printed on the laundry bags, which will alert the team your clothes are ready to be collected.
We will return your clean laundry in a sturdy, collapsible canvas box so your items stay neatly folded while in transit. As an incentive to return it for future use, we’ll charge you a small deposit, which we’ll refund as soon as we’ll get it back on your next order. Similarly, we’ll charge you a deposit for each extra ‘smart bag’ we may use to return your clean dry cleaning and shirts.
So each time you set out an order, please remember to also include any unused laundry boxes and smart bags from previous orders so we can refund your deposits. Simple, isn’t it?
Depending on their content and whether we use the Kit Items for dirty or clean garments, we differentiate between three types of bags and boxes.
Each order comes with a detailed, itemised statement which will list each Kit Item you returned (so you get a credit on those Items) and each Kit Item we used to transport your clean garments to your home. This way you'll always have complete clarity on what you've been charged and why.
Our Starter Kit is free of charge. As you start using our service we’ll charge you a modest deposit of just $9 per laundry or smart bag and $25 per box – but remember, you’ll get it back with your next order!